Customer Service Representative for Sustainable Solutions

1 week ago

Jodhpur, Rajasthan, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

About this role

As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients in India. Your primary objective will be to ensure that every customer receives reliable and responsive service, building trust and reinforcing our reputation in the region.

Key responsibilities:

  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
  • Track order status and proactively update customers on progress or potential issues.
  • Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
  • Maintain detailed customer records in CRM systems and generate service performance reports.
  • Provide after-sales support, including product information, warranty handling, and documentation.
  • Support customer engagement activities and contribute to service improvement initiatives.

Qualifications:

  • Bachelor's degree in Business, Communications, or related fields.
  • 0–3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  • New graduates with enthusiasm and adaptability are welcome to apply.

Career development opportunities:

This role provides exposure to our customer ecosystem and service operations, opening career pathways into account management, operations, or sales support roles within our organization.

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