Human Resources Development Specialist
3 days ago
Job Summary
We are seeking a highly skilled Human Resources Development Specialist to join our team at Teleperformance. The successful candidate will be responsible for developing and implementing comprehensive training programs that meet the business objectives and employee needs of our organization.
About the Role
This is an exciting opportunity for an experienced professional to take on a key role in shaping the learning culture within our company. The ideal candidate will have a strong understanding of adult learning principles and instructional design, excellent communication and presentation skills, and proficiency in using training delivery tools and technologies.
Main Responsibilities
The Human Resources Development Specialist will be responsible for:
- Conducting thorough needs assessments to identify skill gaps and training opportunities across the organization.
- Designing, developing, and implementing comprehensive training programs aligned with business objectives and employee needs.
- Ddelivering high-quality training sessions, leveraging a variety of instructional methods (e.g., classroom, virtual, blended learning).
- Tracking and measuring the effectiveness of training programs using relevant metrics and KPIs.
- Fostering a learning culture by providing ongoing coaching, mentoring, and development opportunities.
- Collaborating with external and internal stakeholders to achieve year-end goals.
Requirements
To be successful in this role, you will need:
- A strong understanding of adult learning principles and instructional design.
- Excellent communication and presentation skills.
- Proficiency in using training delivery tools and technologies.
- A passion for continuous learning and improvement.
- A strong understanding of customer centricity and content creation.
Benefits
We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus additional benefits such as:
- Generous paid time off.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
About Us
Teleperformance is a leading global provider of customer experience solutions, with a reputation for delivering exceptional service and support to our clients. We are committed to creating a positive and inclusive work environment where our employees can thrive and grow.
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