
Drive Operational Excellence as a Seasoned Team Leader
1 week ago
Job Title: Team Operations Director
Job Summary:
We are seeking a seasoned team leader to drive operational excellence in our organization. As a key member of our team, you will lead and manage a team of 15-20 members, fostering a culture of high performance and customer satisfaction.
Key Responsibilities:
- Lead and manage a team to achieve productivity, quality, shrinkage, and attrition targets.
- Provide coaching and support to team members, identifying training needs and addressing process gaps.
- Monitor performance, conduct weekly coaching sessions, and ensure achievement of individual contributor targets.
- Maintain Average Handle Time (AHT) levels as per targets across tenure buckets.
- Utilize basic computer skills, especially MS Excel, to drive process improvements.
Requirements:
- Prior experience in handling international processes and team management.
- Excellent verbal and written communication skills in English.
- Strong organizational and analytical abilities with flexibility to work in a dynamic environment.
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