Operations Team Leader
2 weeks ago
We are currently looking for a dynamic and ambitious professional to lead multi-layered teams and prioritize learning and improvement.
Key Responsibilities
1. Oversee Project Execution, including P&L management
2. Optimize existing projects by collaborating with the product team
3. Handle general operations, including daily execution, driving volume, tracking progress, highlighting flags, and daily reporting
4. Analyze training needs and provide training
5. Collect feedback regularly and resolve any issues
6. Monitor team performance to achieve Key Result Areas (KRAs)
7. Mentor and motivate the student workforce, demonstrating strong people engagement skills
8. Pilot new projects
9. Suggest process improvements at every level in operations
10. Set goals, KPIs, and targets for team members
Required Skills and Qualifications
- Minimum 2 years of experience managing an operations team
• Proven ability to drive tightly controlled operational metrics
• Strong process orientation and business acumen
• Excellent people management, team building, and program management skills
• Inclined to deliver high-quality work in a dynamic environment
• High sense of ownership with a clear bias for action
• Relevant educational qualifications
• Impeccable verbal and written communication skills in English and Hindi
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