Expert Credit Card Fraud Examiner
2 days ago
We are seeking a highly skilled and experienced professional to join our team as a Credit Cards Fraud Investigator. In this role, you will play a critical part in managing, analyzing, and resolving fraud and dispute cases to protect the company's stakeholders from financial losses.
As a key member of the team, you will be responsible for ensuring compliance with regulatory requirements and maintaining a high standard of quality and accuracy in case handling.
Key Responsibilities:
- Investigate and analyze complex fraud and dispute cases related to credit card transactions.
- Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
- Collaborate with cross-functional teams to ensure seamless case resolution.
- Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
- Provide detailed and accurate documentation of case outcomes.
- Graduate degree in any field
- Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry
- Strong knowledge of payment processing systems and fraud detection methodologies
- Analytical mindset with the ability to interpret complex transaction data
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
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