Digital Transformation Consultant
2 weeks ago
Company Overview:
Global M is a leading provider of API management solutions, recognized as a 2024 Gartner Magic Quadrant Leader. With a global presence and a team committed to excellence, we're driving digital transformation for top enterprises.
About the Role:
We're seeking an experienced Digital Transformation Consultant to join our growing business. As a Technical Account Manager, you will help craft and execute technical strategies to drive our customers' adoption and use of the Gravitee Platform for globally based companies.
Key Responsibilities:
- Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
- Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
- Emerge as a customer's trusted technical advisor and partner, ensuring constant communication and establishing business value
- Understand, advocate, and document customer's use case, architecture, and roadmap
- Champion and advocate for the customer within Gravitee, following up with Engineering and Product Management on customers' product features and future roadmap needs
Requirements:
- Demonstrated experience handling customers of all sizes in Professional Services functions in a fast-paced Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
- Excellent communication skills and ability to concisely explain complex technical issues and solutions
- Prior experience administering/interacting with an Access Management platform(s), preferably API management platforms
- Ability to travel when required to meet with your accounts
What We Offer:
- Estimated salary: $120,000 - $150,000 per year, depending on location and experience
- 15 days holiday leave + national bank holidays
- Learning + Development budget to enhance skills
- Endless opportunities for growth and development
- Opportunity to work with cutting-edge technologies in a high-growth startup
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