IT Onboarding Specialist

11 hours ago

Varanasi, Uttar Pradesh, India beBeeOnboarding Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: IT Onboarding Specialist

We are seeking an experienced IT onboarding specialist to join our team. As a key member of our support team, you will be responsible for executing onboarding and off-boarding procedures for users across customer environments.

About the Role:
  • Execute onboarding and off-boarding procedures for users across customer environments.
  • Create, modify, and deactivate user accounts in Google Workspace.
  • Manage user and channel access in Slack, including permissions and integrations.
  • Handle user provisioning tasks in Jira and other ITSM ticketing tools.
  • Assign and remove user licenses across multiple SaaS applications.
  • Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks.
  • Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
  • Maintain accurate records of account status and license allocations.
  • Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks.
  • Monitor ticket queues and complete tasks within defined SLAs.
Requirements:
  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • Working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • Basic knowledge of license management across common SaaS platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
  • Good written and verbal communication skills.
  • Strong time management and task ownership abilities.

Bonus Points:
Experience working with cloud-based services
Knowledge of automation tools and scripting languages
Familiarity with industry-standard security protocols and best practices

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