Digital Transformation Specialist

2 weeks ago

Ahmedabad, Gujarat, India beBeeTransformation Full time ₹ 90,00,000 - ₹ 1,20,00,000

Unlock new opportunities as a Digital Transformation Specialist.

We are seeking an experienced professional to join our team and drive digital transformation initiatives forward. As a key member of our organization, you will play a pivotal role in coordinating with cross-functional teams to ensure seamless execution.

Your key responsibilities will include:

  • Developing expertise in UrbanPiper's products to enhance customer experiences.
  • Providing end-to-end support to customers during onboarding and post-go-live phases, ensuring they have necessary tools and support.
  • Collaborating with the integration team and Technical Account Manager to clarify product-related questions and deliver viable solutions or alternatives.
  • Working closely with Customer Service and Product & Engineering (P&E) teams to resolve issues efficiently and ensure seamless customer experiences.
  • Building lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.
  • Partnering with cross-functional team members to deliver exceptional customer experiences and drive long-term value for clients.

We are looking for someone with:

  • 0-2 years of experience in Customer Success or Relationship Management, preferably within the SaaS space.
  • A Bachelor's degree as a minimum educational qualification (Engineering degrees preferred).
  • Proficiency in English, both written and spoken, with strong communication and interpersonal skills for cross-team collaboration.
  • Ability to work during US hours (night-shift).
  • Strong analytical skills with a passion for problem-solving and continuous improvement.
  • Proficiency with tools like Google Workspace, Microsoft Office, and other related platforms.
  • Capacity to quickly learn new products, tools, and technologies and share knowledge effectively with customers.

Nice to have:

  • Prior experience in the food and beverage (F&B) industry, ideally in a role involving digital transformation or technology implementation.
  • A basic understanding of API integration is advantageous but not mandatory.
  • Experience working in fast-paced, dynamic environments where adaptability is key.

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