Senior Human Resources Service Delivery Manager
4 days ago
Job Title:
Senior Human Resources Service Delivery Manager
About the Role:
We are seeking a highly skilled Senior Human Resources Service Delivery Manager to oversee end-to-end HR service delivery processes. The ideal candidate will have a strong background in HR operations, process optimization, and employee services.
The successful candidate will be responsible for ensuring efficiency, compliance, and employee satisfaction across all HR service delivery processes.
Key Responsibilities:
- Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
- Managed and optimized HR service platforms.
- Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
- Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
- Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
- Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
- Handled escalations and complex HR service cases with professionalism and resolution focus.
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