
Senior Operations Manager
3 days ago
We are seeking an experienced People Leader to join our organization. The ideal candidate will have a strong track record of managing complex sites and locations, with expertise in scaling dynamic operations and organizations focused on customer-centricity, team growth and well-being, and operational rigor.
The Group Leader-Human Resources leader will be responsible for overseeing a large, complex site/location, working closely with senior operations leaders to strategize business goals and execute key HR initiatives that impact the organization.
- The role involves complete generalist activities, HR initiatives, employee retention & engagement etc. for the location.
- Provide strategic thinking and direction to the team and implement Human Resource strategies effectively and efficiently.
- Provide vision, leadership, planning, and guidance for the development, implementation, and management of an effective employee lifecycle.
- Foster and maintain positive relationships with the Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.
- Drive the continuing development of the team and the integration of HR functions.
- Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.
- Partner closely with the senior leadership team to drive culture change for the location, aligning to the cultural values.
- Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.
- Implement the company's employee engagement programs and employee engagement survey process.
- In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits, and reward programs to ensure consistency.
- Act as a mentor, coach, thought leader, and functional expert to senior management.
- Implement consistent strategy for HR management and development and selection of policy/practices, performance management, and compensation, goal setting, diversity and inclusion, and employee relations.
- Manage and develop direct reporting staff.
Requirements:
- ITES/BPO industry experience is required.
- 12 years+ relevant HRBP experience in third-party business process services companies is preferred.
About You:
- Experience leading teams in a fast-moving, customer-centric, hands-on environment.
- Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.
- Must be well-versed with HR generalist responsibilities.
- MBA/PG degree is preferred.
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