Senior Operations Manager
3 weeks ago
This role plays a pivotal part in ensuring that our partners receive exceptional, timely, and effective advice and support, ultimately contributing to their success and growth.
Responsibilities: Lead global Partner Advisory operations, targets, KPIs, and client deliverables.
Drive client and senior leadership business reviews with actionable insights.
Oversee end-to-end advisory service delivery, ensuring quality, timelines, and budgets.
Build and maintain strong partner relationships, understanding business needs and delivering tailored solutions.
Conduct business analysis to identify risks and opportunities; recommend strategic improvements.
Prepare and present advisory reports, business reviews, and impactful presentations.
Manage advisory projects from planning to execution, ensuring successful outcomes.
Lead, mentor, and develop a high-performing advisory team to foster innovation and growth.
Qualifications and experience Min 14+ years of relevant experience working with & managing Global Technical Support/ Sales Operations Handling a team of 150+ FTE's Solid understanding of cloud technologies and the digital transformation concept Excellent Sales Pipeline management and negotiation skills Account management and profiling experience is a must Ability to work against revenue and pipeline-related targets, as well as work under pressure and tight deadlines Customer/partner first approach
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