Senior Operations Manager

4 weeks ago

Bengaluru, Karnataka, India Credence HR Services Full time

Role-Description

The Senior Manager will be responsible for leading and managing the delivery of partner advisory teams across multiple countries to our client partners. This role plays a pivotal part in ensuring that our partners receive exceptional, timely, and effective advice and support, ultimately contributing to their success and growth.

Responsibilities:

  • Lead global Partner Advisory operations, targets, KPIs, and client deliverables.
  • Drive client and senior leadership business reviews with actionable insights.
  • Oversee end-to-end advisory service delivery, ensuring quality, timelines, and budgets.
  • Build and maintain strong partner relationships, understanding business needs and delivering tailored solutions.
  • Conduct business analysis to identify risks and opportunities; recommend strategic improvements.
  • Prepare and present advisory reports, business reviews, and impactful presentations.
  • Manage advisory projects from planning to execution, ensuring successful outcomes.
  • Lead, mentor, and develop a high-performing advisory team to foster innovation and growth.

Qualifications and experience

  • Min 14+ years of relevant experience working with & managing Global Technical Support/ Sales Operations
  • Handling a team of 150+ FTE's
  • Solid understanding of cloud technologies and the digital transformation concept
  • Excellent Sales Pipeline management and negotiation skills

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