Senior IT Operations Manager

9 hours ago

Bengaluru, Karnataka, India Tek Support Full time

Job Title: Senior IT Operations Manager (ITOM) Trainer

Location: Remote

Position Overview:

We are seeking an experienced IT Operations Management (ITOM) professional trainer with 10+ years of expertise in managing enterprise IT infrastructure, service availability, and operational excellence . The role involves overseeing IT operations, monitoring systems performance, ensuring compliance with governance frameworks , and driving efficiency through automation and best practices . The ideal candidate will bring strong knowledge of ITSM/ITOM platforms (ServiceNow, BMC, SolarWinds), cloud infrastructure operations , and IT governance standards , while also mentoring and developing junior staff and fresh graduates .

Key Responsibilities:

  • Oversaw IT infrastructure operations, including servers, networks, storage, and cloud environments.
  • Managed incident, problem, change, and event management processes in alignment with ITIL frameworks .
  • Utilized ITOM platforms (ServiceNow Discovery, CMDB, Event Management, and Orchestration) to monitor and optimize performance.
  • Ensured system availability, capacity planning, disaster recovery readiness, and business continuity .
  • Developed and implemented operational dashboards, KPIs, and compliance reports .
  • Automated recurring operational tasks to improve efficiency and reduce downtime.
  • Collaborated with security, applications, and business teams to ensure resilient IT services.
  • Conducted root cause analysis for critical incidents and implemented corrective actions.
  • Trained and mentored graduate trainees and junior staff on ITOM practices, tools, and governance.
  • Drove continual improvement initiatives within IT operations to align with organizational strategy.

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