Customer Service Professional

3 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 3,50,000 - ₹ 4,50,000

Job Title:

We are seeking a professional Customer Service Representative to join our team in Mumbai, India. This role involves interacting with clients, providing timely responses, and ensuring excellent customer service.

About the Role:

  • Provide quotations to clients
  • Follow up on client queries
  • Ensure timely responses to customer inquiries
  • Assist with import documentation and customs procedures
  • Familiarity with Tally software is preferred

Key Responsibilities:

  1. Customer Interaction:
    1. Respond to client inquiries via phone or email
    2. Resolve customer complaints in a timely manner
    3. Build strong relationships with clients to ensure repeat business
  2. Documentation and Procedures:
    1. Assist with preparing and submitting import documents
    2. Understand customs procedures and regulations

Requirements:

  • Communication Skills:
  1. Excellent verbal and written communication skills
  2. Ability to communicate complex information clearly
Knowledge and Experience:
  1. Good understanding of customer service principles
  2. Familiarity with Tally software and import documentation

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