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Collections Specialist

2 weeks ago

Chandigarh, Chandigarh, India beBeeCredit Full time ₹ 6,00,000 - ₹ 10,00,000
Collections Specialist

Job Overview:

We are seeking a highly skilled Collections Specialist to join our organization. The successful candidate will be responsible for managing collections, account reconciliation, credit assessment, and reporting.

Key Responsibilities:

  • Collections Management:
    • Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
    • Implement collection strategies and follow-up procedures to minimize delinquent accounts.
    • Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
    • Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.
  • Account Reconciliation:
    • Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
    • Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
    • Collaborate with internal departments (e.g., sales, customer service) to resolve any billing or delivery issues that may impact timely payment.
  • Credit Assessment:
    • Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
    • Review and update credit limits for customers based on their payment behavior and creditworthiness.
    • Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.
  • Reporting and Analysis:
    • Prepare and analyze monthly MIS of Revenue (Billed & unbilled), provisions, and Debtors.
    • Ensure periodic ledger reconciliation of top clients.

Requirements:

  • Masters/Bachelors degree in finance, accounting, or a related field (preferred).
  • Proven experience in credit control, collections, or a similar role.
  • Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
  • Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
  • Proficient in using Excel for data analysis.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Exceptional organizational skills and ability to manage multiple priorities.
  • Effective communication skills, both written and verbal.
  • Ability to work independently and collaboratively as part of a team.