Enterprise Network Operations Expert

3 days ago

Pune, Maharashtra, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000

Network Support Specialist

We are seeking a skilled Network Support Specialist to join our team.

About the Role:

This role is critical to the pilot deployment of a new enterprise connectivity initiative, with future rollout planned across multiple countries. The successful candidate will provide direct remote support for consultants and local IT teams in India and Singapore.

Key Responsibilities:

  • Support consultants and local IT teams with device setup and connectivity troubleshooting.
  • Perform end-to-end router configuration (from unboxing to deployment).
  • Troubleshoot Netgear Nighthawk devices and similar enterprise Wi-Fi equipment.
  • Provide step-by-step guidance to end-users during live troubleshooting calls.
  • Manage VPN setup, configuration, and troubleshooting for remote users.
  • Document troubleshooting workflows and escalate to global IT teams when needed.

Required Skills & Experience:

  • 4+ years in Network Support / IT Infrastructure roles.
  • Proven experience configuring routers, VPNs, and enterprise Wi-Fi devices.
  • Ability to explain and walk through router configuration processes (CLI/GUI).
  • Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.).
  • Hands-on troubleshooting with Netgear Nighthawk or equivalent devices.
  • Excellent English proficiency, with ability to guide consultants and IT staff effectively.

Nice to Have:

  • Experience supporting enterprise or consulting environments.
  • Exposure to large-scale multi-country IT support rollouts.

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