Top Class Desktop Support Specialist Wanted

2 weeks ago

Pune, Maharashtra, India beBeeDesktop Full time ₹ 29,88,000 - ₹ 39,99,000

Desktop Support Engineer Job Opportunity

We are seeking a skilled desktop support engineer to provide expert assistance with computer hardware and software issues. This role involves working on-site or remotely, handling hardware installations, software upgrades, systems integrations, and basic IT-related problems.

To succeed as a desktop support engineer, you should possess extensive knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal abilities. A top-class desktop support engineer delivers fast and effective support for clients experiencing basic hardware and software issues.

  • Responding to client support requests.
  • Communicating with clients to identify the nature of the problem.
  • Traveling to the client's location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Providing advice on software or hardware upgrades.
  • Offering basic training in computer operation and management.
  • Preparing job reports and ordering supplies.

Required Skills and Qualifications

  • Bachelor's degree in computer science or information technology.
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Familiarity with popular operating systems, software applications, and remote connection systems.
  • Ability to resolve complex hardware and software issues.
  • Flexibility to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.

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