Desktop Support Expert

2 weeks ago


Pune, Maharashtra, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Opportunity:

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We are seeking an experienced Remote Support Specialist to join our team. This role involves providing technical assistance to global users via phone, chat, and email.

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Key Responsibilities:

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  • Provide Level 1 support for international users across various communication channels.">
  • Troubleshoot issues related to hardware, software, remote access, network connectivity, and system configuration.">
  • Respond to client inquiries and guide users through the installation, setup, and usage of IT tools.">
  • Diagnose and resolve issues with desktops, laptops, VPN, printers, email (Outlook), and basic applications.">
  • Escalate unresolved or high-impact issues to higher support levels or specialized teams.">
  • Log all support interactions in ticketing tools like JIRA or other ITSM systems.">
  • Follow established processes for incident, problem, and change management.">
  • Maintain documentation and create knowledge articles for common issues.">
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Requirements:

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  • Excellent English communication skills (verbal and written).">
  • Experience handling international customer calls and remote troubleshooting.">
  • Strong understanding of ITIL Processes.">
  • Prior experience in a multinational environment on permanent payroll.">
  • Willingness to work in rotational shifts, including night shifts.">
  • Ability to work full-time from an office location.">
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Technical Skills Required:

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  • Remote Desktop Support tools and troubleshooting.">
  • Knowledge of operating systems (Windows), MS Office, antivirus clients, and common enterprise software.">
  • Basic knowledge of Active Directory, user account management, and system access control.">
  • Familiarity with VPN, network configuration, and connectivity troubleshooting.">
  • Printer and peripheral device setup and support.">
  • Exposure to JIRA or similar incident management tools.">
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