Service Delivery Manager
2 weeks ago
**Job Title:** Service Delivery Manager
At Resourcetree, we are seeking a seasoned Service Delivery Manager to lead our IT support team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.
**Key Responsibilities:**
- Oversee the end-to-end management of production support for a large account
- Act as a go-to person for solutioning and RFP/solutioning
- Manage delivery across all support layers, including minor enhancements and automation initiatives
- Drive thought leadership for next-gen support processes in an Agile, automation-first environment
- Understand and manage SLA against customer contracts within a 24x7 model
**Requirements:**
- 13+ years of IT experience with 3+ years of working in a playing role as Service Delivery Manager for a large customer
- Fair degree of technical understanding of Data Engineering-based Programs and Analytics concepts involving Cloud-based ETL/BI-based programs
- Experience in various SDM areas, including Service Management, Incident tracking Service Management, RCA, Problem management, Change management
**What We Offer:**
- A dynamic and supportive team environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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