Technical Support Specialist

6 days ago

Kurnool, Andhra Pradesh, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000
Key Role: Visual Interpreter

This pivotal position entails serving as a visual interpreter and data summarizer, providing seamless support in fast-paced technical environments.

The ideal candidate will work closely with the Data & Appliance Analyst to offer real-time assistance, utilizing platforms such as Azure Portals, Excel, and Visual Studio.

The client utilizes JAWS and VoiceOver screen readers, and the successful applicant must be comfortable working in this environment.

The role bridges accessibility gaps, ensuring equal opportunities for individuals with disabilities.

Job Responsibilities
  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.
Required Skills and Qualifications
  • Basic coding knowledge
  • Understanding of how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn
  • Openness to training in accessibility standards and related tools
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.
Benefits
  • Work on meaningful projects with a global client.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working options.
  • Laptop provided and one-time office equipment reimbursement.
  • Partial phone bill reimbursed.
  • Dedication Professional Development Fund.

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