
Network Support Specialist
1 week ago
We are seeking a highly skilled technical support specialist to join our team. As a key member of our technical support department, you will be responsible for providing top-notch customer service and resolving technical issues related to network devices.
Job Responsibilities:
• Handle customer calls and troubleshoot technical issues in a timely and effective manner
• Ensure that each customer receives outstanding service by providing a friendly environment and maintaining solid product knowledge
• Acquire knowledge about new products and updates to stay up-to-date with industry trends
• Position and sell premium support contracts to customers based on their support entitlements
Required Skills and Qualifications:
• Good comprehensibility and understandability of customer needs
• Critical thought process and decision-making capability with focus on accuracy
• Ability to handle internet troubleshooting issues relevant to computers, applications, basic networking, LAN, WAN technologies
• Customer-centricity and eagerness to drive self-improvement in knowledge
• Excellent logical reasoning and verbal communication skills
Benefits:
• Opportunity to work with a dynamic team and contribute to the growth of the organization
• Chance to develop your technical skills and expertise in the field of technical support
• A supportive work environment that encourages collaboration and innovation
How to Apply:
Share your resume with us or contact us for more information
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