Director of End-to-End Revenue Cycle Management

1 day ago

Chennai, Tamil Nadu, India beBeeRevenue Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

**Revenue Cycle Director Role Overview**

The Director of Revenue Cycle Management will be responsible for leading offshore billing operations to achieve end-to-end revenue cycle performance for healthcare providers.

**Key Responsibilities Include:

  • Leadership and Strategy
    • Develop strategic plans, policies, and workflows to optimize revenue cycle performance across various specialties.
    • Partner with U.S. leadership to ensure client needs, compliance standards, and performance goals are met.
  • Operational Oversight
    • Manage the daily operations of the billing team in India, including charge entry, payment posting, AR calling, denial management, credentialing, and reporting.
    • Implement audit and QA frameworks to monitor accuracy, timeliness, and compliance.
    • Standardize reporting cadence: daily, weekly, and monthly dashboards for AR, denials, collections, and payer trends.
    • Ensure smooth onboarding of new clients and practices into billing workflows.
  • People Leadership and Development
    • Lead and mentor offshore managers, team leads, and billers to ensure accountability and career growth.
    • Build a performance-driven culture with clear KPIs, evaluation frameworks, and feedback mechanisms.
    • Drive recruitment, training, and upskilling initiatives to maintain high-quality output.
  • Client and Stakeholder Engagement
    • Act as a liaison between U.S. leadership and offshore teams to ensure clear communication and alignment.
    • Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives.
    • Proactively identify client risks and recommend process improvements.
  • Compliance and Process Improvement
    • Ensure adherence to U.S. healthcare billing regulations and HIPAA compliance.
    • Monitor payer changes, industry trends, and regulatory updates to update internal SOPs.
    • Leverage technology and automation tools to drive efficiency.

**Requirements:**

  • Bachelor's degree required; Master's in Business, Healthcare Administration, or related field preferred.
  • Minimum 8+ years of U.S. healthcare RCM experience, with at least 5 years in leadership roles overseeing offshore teams.
  • Strong understanding of U.S. payers, EHR/PM systems, and compliance frameworks.
  • Excellent communication, leadership, and analytical skills.

**Performance Metrics (KPIs):**

  • AR Days: Maintain < 35 days
  • Clean Claim Rate: > 95%
  • Denial Rate: < 5%
  • Collection Rate: > 95% of net collectible revenue
  • Productivity: Calls/claims processed per FTE per day
  • Team Performance: Adherence to SLAs and quality scores

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