AV Technical Specialist

14 hours ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Support Services Specialist

The role of the Support Services Specialist involves delivering high-quality technical support for clients. This position requires expertise in managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts.

This specialist also provides exceptional support to users and executives.

Key Responsibilities:
  • Administrative Services:
    • Assist in scheduling, modifying, and cancelling conferences and webcasts.
    • Manage associated service mailboxes.
    • Create and analyze performance and usage metrics.
    • Open, update, and resolve tickets related to AV and webcasting technologies.
    • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
    • Evaluate and escalate complex issues to higher-level support teams.
    • Participate in meetings regarding current and future AV and webcasting systems.
    • Maintain and update training and troubleshooting documentation.
  • Video Call and Webcast Support:
    • Ensure video endpoints are operational.
    • Manage incident response during active calls and webcasts.
    • Prepare and support webcast events, including creating event webpages and conducting dry runs.
    • Monitor live webcast events and troubleshoot issues as needed.
    • Report viewer metrics during and after events.
    • Process and distribute recorded on-demand copies of webcast sessions.
    • Coordinate technology scheduling to ensure successful meetings.
    • Webcast Video on Demand Services:
    • Develop and manage streaming VOD directories for users.
    • Manage user groups and multimedia storage.
    • Troubleshoot issues related to uploaded VOD content.
    • Provide training on new and existing video technologies.
    • Offer streaming metrics and analytics for hosted videos.
  • Commissioning Services:
    • Configure Cisco Video Conferencing Codecs and streaming encoders.
    • Test endpoints and network devices.
    • Review, verify, and backup configuration files to facilitate disaster recovery.
    • Support the commissioning and decommissioning of conference rooms and AV devices.
    • Conduct room testing, certification, and troubleshooting.
  • Application Support:
    • Provide Level 1 and Level 2 support for applications, including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
    • Collaborate with Product Engineers to resolve application issues.
    • Escalate critical issues to Level 3 engineering.
    • Assist users with application usage and remote training.
    • Manage support tickets within the ticketing system.
    • Administer access requests and maintain support documentation.

Required Skills and Qualifications:

  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Experience with ticketing systems and documentation management.

Benefits:

  • Opportunity to work with advanced video conferencing and webcasting technologies.
  • Challenging and dynamic work environment.
  • Professional development and growth opportunities.
  • Preferred Skills:
  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.
  • Ability to train end-users on AV technologies.

  • AV Solutions Specialist

    1 week ago

    Delhi, Delhi, India beBeeAudioVisual Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Maximize business impact by orchestrating innovative AV solutions.Job OverviewWe are seeking a seasoned Sales Solutions Specialist to bridge sales, technical design, and customer requirements effectively.The ideal candidate will play a crucial role in designing solutions, conducting product demonstrations, gathering functional requirements, and creating...

  • AV Technical Consultant

    2 weeks ago

    Delhi, Delhi, India beBeeSolutions Full time ₹ 12,00,000 - ₹ 20,00,000

    Job TitleAV Solutions ConsultantOverviewWe are seeking a skilled professional to bridge sales, technical design, and customer requirements for Audio-Visual solutions.

  • AV Engineer

    6 days ago

    Delhi, Delhi, India jindalindustries Full time ₹ 3,200 - ₹ 43,592 per year

    Job Title: Audio-Visual (AV) EngineerCompany: Aniston Technologies LLPLocation: Rohini Sector 10, New DelhiJob Type: Full-timeExperience: 2 YearsAbout the Role:Aniston Technologies LLP is seeking an experienced AV Engineer with 2 years of hands-on experience to design, install, and maintain advanced audio-visual systems for corporate and client projects. The...

  • AV Operations Specialist

    2 weeks ago

    Delhi, Delhi, India beBeeTechnical Full time ₹ 13,00,000 - ₹ 16,50,000

    Job Summary">The primary responsibility of this position is to deliver remote conference room and audio-visual support for clients. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and...

  • AV Procurement Specialist

    1 week ago

    Delhi, Delhi, India beBeeProcurement Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview:We are seeking a highly organized and detail-focused Procurement Specialist to manage procurement, vendor relationships, and material coordination in the audio-visual industry.About Us:Savi Vision Pvt. Ltd is a leading provider of innovative Audio-Visual solutions with a global presence.Key Responsibilities:Vendor Management: Identify reliable...

  • Presales Specialist

    2 weeks ago

    Delhi, Delhi, India Savi Vision Pvt. Ltd. Full time

    Company: Savi VisionLocation: DelhiMode: Work from OfficeExperience: 2–4 YearsAbout Savi VisionSavi Vision is a leading provider of Audio-Visual and Collaboration Solutions, delivering innovative technologies for enterprise, education, government, and commercial environments. With a focus on design, integration, and support, we bring value-driven solutions...

  • Presales Specialist

    1 week ago

    Delhi, Delhi, India Savi Vision Pvt. Ltd. Full time

    Company: Savi Vision Location: Delhi Mode: Work from Office Experience: 2–4 Years About Savi Vision Savi Vision is a leading provider of Audio-Visual and Collaboration Solutions, delivering innovative technologies for enterprise, education, government, and commercial environments.With a focus on design, integration, and support, we bring value-driven...

  • Presales Specialist

    1 week ago

    Delhi, Delhi, India Savi Vision Pvt. Ltd. Full time

    Company: Savi Vision Location: Delhi Mode: Work from Office Experience: 2–4 Years About Savi Vision Savi Vision is a leading provider of Audio-Visual and Collaboration Solutions , delivering innovative technologies for enterprise, education, government, and commercial environments. With a focus on design, integration, and support, we bring...

  • AV National Product Manager

    6 days ago

    Delhi, Delhi, India SRSG Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the CompanySRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver...

  • AV Manager

    3 days ago

    Delhi, Delhi, India Nature Morte Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We're hiring a full-time, in-house AV Manager to join our team in Delhi. This is a hands-on, visual-first role ideal for someone with both a sharp eye and strong technical skills. The role involves producing high-quality visual content across exhibitions, studios, and inventory built for both internal documentation and public-facing platforms.Key...