Account Management Specialist
11 hours ago
We are PhonePe, a leading digital payments company in India. We are looking for a talented individual to join our team as a Day-to-Day Operations Coordinator. The successful candidate will play a key role in managing our offline merchant portfolio and ensuring smooth day-to-day operations.
Key Responsibilities:
- Managing regular account-management activities, like query resolutions for merchants and resolving customer escalations.
- Solving payments-related escalations and refunds & settlement-related issues.
- Extracting relevant data points & MIS from our analytics dashboards.
- Identifying and activating inactive stores and driving onboarding of franchise stores.
- Maintenance of regular housekeeping activities like updated BD funnels, merchant details & POC trackers and overall offline repository.
- Providing a bridge between merchants' operations/accounts teams and our internal stakeholders.
- Sharing insights to Account Managers for entire merchant base in form of trackers using MS Excel.
- Estimated salary: ₹ 8-10 lakhs per annum.
Requirements:
- MBA/BE/ME from a reputed institution with an experience of 2-4 years in payments operations / account management.
Other degree holders with certification in Advanced Excel and database management can also be considered.
- Excellent proficiency in MS Excel & formulas (Mandatory).
- Skilled in Macro, MS Access, VB is an added advantage.
- Proficiency to speak, write in English is must & Speaking Hindi is an added advantage.
- Ability to deal with external merchants and manage relationships.
- Good communication and stakeholder management skills.
- Orientation to execute multiple activities in a seamless manner.
- Ability to deal with ambiguity in a fast-paced target focused environment.
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