Account Management Specialist

11 hours ago


Bengaluru, Karnataka, India PhonePe Full time
About Us:
We are PhonePe, a leading digital payments company in India. We are looking for a talented individual to join our team as a Day-to-Day Operations Coordinator. The successful candidate will play a key role in managing our offline merchant portfolio and ensuring smooth day-to-day operations.

Key Responsibilities:

- Managing regular account-management activities, like query resolutions for merchants and resolving customer escalations.

- Solving payments-related escalations and refunds & settlement-related issues.

- Extracting relevant data points & MIS from our analytics dashboards.

- Identifying and activating inactive stores and driving onboarding of franchise stores.

- Maintenance of regular housekeeping activities like updated BD funnels, merchant details & POC trackers and overall offline repository.

- Providing a bridge between merchants' operations/accounts teams and our internal stakeholders.

- Sharing insights to Account Managers for entire merchant base in form of trackers using MS Excel.

- Estimated salary: ₹ 8-10 lakhs per annum.

Requirements:

- MBA/BE/ME from a reputed institution with an experience of 2-4 years in payments operations / account management.

Other degree holders with certification in Advanced Excel and database management can also be considered.

- Excellent proficiency in MS Excel & formulas (Mandatory).

- Skilled in Macro, MS Access, VB is an added advantage.

- Proficiency to speak, write in English is must & Speaking Hindi is an added advantage.

- Ability to deal with external merchants and manage relationships.

- Good communication and stakeholder management skills.

- Orientation to execute multiple activities in a seamless manner.

- Ability to deal with ambiguity in a fast-paced target focused environment.


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