Business Systems Expert

21 hours ago

Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 1,60,00,000 - ₹ 1,90,00,000

As a key member of our Sales Operations team, you will play a vital role in ensuring the accuracy and usability of our sales tools.

This position is responsible for resolving support tickets from sales users in a timely and accurate manner. You will be working with a variety of sales tools, including Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

  • Assign, troubleshoot, and resolve tickets related to these sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.
Qualifications

To be successful in this role, you will need:

  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.

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