WTO:WB Service Trade CSM Team Lead

2 weeks ago


Bengaluru, Karnataka, India Axis Bank Full time

About the Role:

The Wholesale Banking Service Team Lead will be responsible for managing the Wholesale Banking Service team at Axis Bank. The role will guide and coordinate with multiple B-Cat and C-Cat Branches for their Trade/CMS and CA related transactional needs.

The successful candidate will drive the team to be focused on controlling the TAT/NFTRs on transaction delivery. Execution of trade related transactions with regards to regulatory guidelines and banks internal guidelines. Liaison with WTO Centralised Units like TFC/DTFC/CCPH/COBC/RFRC for processing txns within TAT.

Key Responsibilities:

  • Optimizing revenue generation and achieving the target fee income from trade, forex, CMS
  • Ensure error free transactions resulting in zero loss of revenue
  • Handling Transactions like Export, Import, Inward Remittances, Outward remittance, Letter of Credit and Bank Guarantee (Inland and Foreign), Current account onboarding and other service requests
  • Dealing with clients for transactional and compliance related matter
  • Liaising with clients, business, Operations team and various branches for timely processing of various transactions
  • Various reporting pertaining to regulatory authorities and to internal departments
  • Ensure Standard productivity and timely completion of job in order to achieve customer TAT
  • Follow up with branches and ensure timely rectification of audit irregularities (if any)
  • Handling of complaints / investigation and resolution thereof within defined TAT a) Regulatory and other complaints b) Court orders c) Investigations from Govt. agencies
  • Ensure transactions processed are compliant to external as well as internal guidelines
  • Reduction in EDPMS/IDPMS/Compliance pending que as per stipulated criteria


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