WTO:WB Service Trade CSM Team Lead
2 weeks ago
About the Role:
The Wholesale Banking Service Team Lead will be responsible for managing the Wholesale Banking Service team at Axis Bank. The role will guide and coordinate with multiple B-Cat and C-Cat Branches for their Trade/CMS and CA related transactional needs.
The successful candidate will drive the team to be focused on controlling the TAT/NFTRs on transaction delivery. Execution of trade related transactions with regards to regulatory guidelines and banks internal guidelines. Liaison with WTO Centralised Units like TFC/DTFC/CCPH/COBC/RFRC for processing txns within TAT.
Key Responsibilities:
- Optimizing revenue generation and achieving the target fee income from trade, forex, CMS
- Ensure error free transactions resulting in zero loss of revenue
- Handling Transactions like Export, Import, Inward Remittances, Outward remittance, Letter of Credit and Bank Guarantee (Inland and Foreign), Current account onboarding and other service requests
- Dealing with clients for transactional and compliance related matter
- Liaising with clients, business, Operations team and various branches for timely processing of various transactions
- Various reporting pertaining to regulatory authorities and to internal departments
- Ensure Standard productivity and timely completion of job in order to achieve customer TAT
- Follow up with branches and ensure timely rectification of audit irregularities (if any)
- Handling of complaints / investigation and resolution thereof within defined TAT a) Regulatory and other complaints b) Court orders c) Investigations from Govt. agencies
- Ensure transactions processed are compliant to external as well as internal guidelines
- Reduction in EDPMS/IDPMS/Compliance pending que as per stipulated criteria
-
Service Trade CSM Manager
3 weeks ago
Bengaluru, Karnataka, India Axis Bank Full timeJob Title: Service Trade CSM Manager About the Role: We are seeking a highly skilled Service Trade CSM Manager to join our Wholesale Banking team at Axis Bank. Key Responsibilities: * Optimize revenue generation and achieve target fee income from trade, forex, and CMS * Ensure error-free transactions resulting in zero loss of revenue * Handle...
-
Service Trade CSM Manager
3 weeks ago
Bengaluru, Karnataka, India Axis Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Trade CSM Manager to join our Wholesale Banking team at Axis Bank.Key ResponsibilitiesOptimize revenue generation and achieve target fee income from trade, forex, and CMS transactions.Ensure error-free transactions resulting in zero loss of revenue.Handle transactions like export, import,...
-
Trade Services Lead
4 days ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this Role:Wells Fargo is seeking a Trade Services Lead to ensure customer satisfaction by providing support services in the delivery of Trade Service products.Key Responsibilities:Provide support services to customers for Trade Service productsEnsure Trade Service products are delivered in accordance with standardsGuide individuals on complex tasks...
-
Trade Services Lead
3 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a Trade Services Lead to provide support services in the delivery of a wide range of Trade Service products. In this role, you will:Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products.Perform issuing, advising and amending of letters of credit, negotiation...
-
Trade Service Lead
3 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this RoleWe are seeking a highly skilled Trade Service Lead to join our team at Wells Fargo Bank.Key ResponsibilitiesProvide exceptional customer support by delivering a wide range of Trade Service productsProcess issuing, advising, and amending of letters of credit, negotiation of letters of credit documents, and processing documentary and direct...
-
ServiceNow CSM Implementation Specialist
2 weeks ago
Bengaluru, Karnataka, India APN Consulting Inc Full timeJob Title: ServiceNow CSM DeveloperWe are seeking a skilled ServiceNow CSM Developer to join our APN Consulting Inc team. As a ServiceNow CSM Developer, you will be responsible for developing and implementing Customer Service Management solutions for a leading healthcare payer. The ideal candidate will have strong experience in ServiceNow CSM development,...
-
ServiceNow CSM Developer
2 weeks ago
Bengaluru, Karnataka, India APN Consulting Inc Full timeWe are working with a leading system integrator on a Customer Service Management (CSM) project for a prominent healthcare client. The project has transitioned from a consulting phase into the development phase, where the development team will work on an actionable roadmap addressing a well-prioritized backlog of tasks.This project offers a unique opportunity...
-
ServiceNow CSM Implementation Specialist
1 week ago
Bengaluru, Karnataka, India APN Consulting Inc Full time**Job Title:** ServiceNow CSM Developer**Job Description:**APN Consulting Inc is currently working with a leading system integrator on a Customer Service Management (CSM) project for a prominent healthcare client. The project has transitioned from a consulting phase to the development phase, where the development team will work on an actionable roadmap...
-
ServiceNow CSM Expert
2 weeks ago
Bengaluru, Karnataka, India APN Consulting Inc Full timeAPN Consulting Inc is seeking a highly skilled ServiceNow CSM Developer to join our team.Key Responsibilities:Technical Competency:Support Customer Service organizations with 2+ years of experienceDevelop UI forms, fields, notifications, and workflowsMaintain JavaScript server/client codeBuild reports, gauges, and home pagesMaintain service level agreement...
-
Trade Service Leadership Position
2 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a skilled professional to lead our Trade Service team. As a Lead Trade Service Processor, you will be responsible for ensuring customer satisfaction by providing support services in the delivery of a wide range of Trade Service products. Your key responsibilities will include performing issuing, advising and amending of...
-
Trade Services Leadership Position
2 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a skilled professional to lead our Trade Services team. As a Lead Trade Services Processor, you will be responsible for ensuring customer satisfaction by providing support services in the delivery of a wide range of Trade Service products.Key Responsibilities:Perform issuing, advising and amending of letters of credit,...
-
ServiceNow CSM Technical Expert
7 days ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeRole - ServiceNow CSM DeveloperExperience - 3-8 YearsLocation - PAN IndiaJob descriptionDesired Competencies (Technical/Behavioral Competency)Must-HaveTechnical Competency SkillsetWe are seeking a highly skilled ServiceNow CSM Developer who has experience supporting Customer Service organizations (2+ years).Key responsibilities include:Develops UI forms,...
-
Customer Success Team Lead
3 weeks ago
Bengaluru, Karnataka, India Diligent Full timeAbout UsDiligent is a global leader in modern governance, providing innovative SaaS solutions that empower leaders to drive greater impact and accountability. Our mission is to make the world a more sustainable, equitable, and better place.Job OverviewWe are seeking a highly motivated and experienced Customer Success Team Lead to join our team. As a key...
-
Trade Services Processor
3 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this RoleWe are seeking a skilled Trade Services Processor to join our team at Wells Fargo Bank. As a Trade Services Processor, you will play a critical role in ensuring customer satisfaction by providing support services in the delivery of a wide range of Trade Service products.Key ResponsibilitiesEnsure customer satisfaction by providing support...
-
ServiceNow ITSM
2 weeks ago
Bengaluru, Karnataka, India APN Consulting Inc Full timeJob Title: ServiceNow ITSM & HRSD/CSM/FSM SpecialistLocation: Pan India (Hybrid)Employment Type: Full-timeWe are seeking a skilled ServiceNow ITSM & HRSD/CSM/FSM Specialist to implement and optimize ServiceNow solutions for IT Service Management and Human Resources Service Delivery, Customer Service Management, and Field Service Management. The ideal...
-
Trade Services Specialist
5 days ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a Trade Services Associate. As a key member of our team, you will provide exceptional support in client retention and international banking issues within trade services.The ideal candidate will have the ability to issue, advise, and direct collections in accordance with Trade Services standards. Additionally, they will...
-
Customer Success Team Lead
3 weeks ago
Bengaluru, Karnataka, India Diligent Full timeAbout UsDiligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.Job OverviewThe Lead Customer Success Manager is a highly commercial-minded and...
-
Trade Services Associate
3 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this RoleWe are seeking a highly skilled Trade Services Associate to join our team at Wells Fargo Bank.In this role, you will be responsible for providing support in retention of existing clients and referral of international banking issues within trade services. You will also issue, advise, and direct collections in accordance with Trade Services...
-
Trading Services Trainer
1 week ago
Bengaluru, Karnataka, India IG Group Full timeJob DescriptionWe're seeking a skilled Trading Services Trainer to join our team at IG Group. As a Trainer, you'll play a vital role in delivering high-quality training and development activities across our Client Servicing teams.About the RoleDeliver training sessions on onboarding, APT, and other trading-related topics.Collaborate with stakeholders to...
-
Trade Services Specialist
3 weeks ago
Bengaluru, Karnataka, India WELLS FARGO BANK Full timeAbout this RoleWe are seeking a skilled Trade Services Processor to join our team at Wells Fargo Bank.Key ResponsibilitiesProvide exceptional customer support by delivering Trade Service products and ensuring customer satisfaction.Process issuing, advising, and amending of letters of credit, negotiation of letters of credit documents, and processing...