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Process Lead
3 weeks ago
The ideal candidate will have experience in international healthcare or insurance processes and excellent leadership skills.
Key Responsibilities:- Supervise a group of team members, monitoring work and attendance in accordance with organizational policy and legal requirements.
- Coach team members to achieve high-performance delivery monthly.
- Identify performance issues, develop action plans, and implement corrective actions.
- Ensure customer service meets contractual KPIs and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Conduct team meetings and schedule activities.
- Stay current on internal processes, policies, and procedures.
- Exercise independent judgment and discretion in managing the team.
Strong communication skills, both written and verbal, are required for this role. The successful candidate will be responsible for leading a group of game changers in the healthcare process.
