Team Manager

About Us:

MUFG Bank, Ltd. is a global banking powerhouse with operations spanning over 40 markets.

Our parent company, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial institutions.

We have over 360 years of history and a network of about 120,000 employees worldwide.

Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

We strive to be the world's most trusted financial group through close collaboration among our operating companies and flexible responses to all the financial needs of our customers.

MUFG Global Service Private Limited:

We established MUFG Global Service Private Limited (MGS) in 2020 as a 100% subsidiary of MUFG.

MGS has offices in Bengaluru and Mumbai, and serves as a Global Capability Centre / Centre of Excellence for MUFG Bank globally.

MGS India aims to significantly ramp up its growth over the next 18-24 months while servicing MUFG's global network across Americas, EMEA and Asia Pacific.

About the Role:

This position involves managing a team of KYC analysts in a challenging environment.

The ideal candidate should have experience in KYC Onboarding/renewals handling Oceania Market and be proficient in Microsoft Office Suite software, with advanced skills in Excel, PowerPoint, Excel macros and Access.

Responsibilities:

• Perform day-to-day management of the team – request prioritization, task delegation, progress monitor, stakeholder updating, problem solving, member support, team motivation and importantly, ensure the expected KPI and Quality is properly met.
• Act as a Checker for the assigned process & ensure the process are completed at a agreed SLA with good quality
• Manage KYC book of work by consolidating data & prioritizing requests from various stakeholders and keep close connection with onshore team.
• Liaising with various departments and internal stakeholders to create collaborative work relationships – understand their data requirements, propose the solutions, advocate the team values, obtain their supports when required.
• Be involved in both projects actively (local and Global) and be a champion to represent KYC Team to respective Project Management team in ensuring the ultimate goals and objectives and deliverables of the projects is met per expectations.
• Work with relevant stakeholders to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
• Handling escalations without delay and providing resolution of issues and be immediate point of contact locally to the team.
• Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles.
• Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
• Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
• Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
• Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
• Plan for effective utilization of resources and exhibit complete ownership of the business.

Requirements:

• Minimum 6-9 years of post-qualification relevant work experience within Banking and Financial Services industry.
• 4+ years of team handling experience & data management (preferable)
• Experience in KYC Onboarding/renewals handling Oceania Market.
• Global project and change management experience in Banking or Risk or Compliance domain are preferred.

Ideal Qualifications:

• Minimum of 2 year prior experience in the field of Anti-Money Laundering in financial services industry with understanding of banking product and services.
• Solid knowledge of KYC / AML and data governance policy and understanding of business activities, compliance/risk issues.
• Solid understanding of business activities, compliance / risk issues.
• Knowledge of business lines served, including correspondent banking and foreign financial institutions.
• Knowledge of and ability to identify, detect or report suspicious activities in banking and finance services.
• Knowledge of and ability to utilize tools, techniques, and processes for gathering data utilizing 3rd party tools such as Dun Bradstreet, LexisNexis, government registries, etc.
• Knowledge of various types of customers and ability to analyze customer activities, profiles and source information.

Benefits:

We offer a competitive salary and benefits package.

A flat organizational structure allows you to quickly adapt to new challenges and take ownership of your projects.

Our extensive network provides endless opportunities for professional growth and development.

Others:

We are an equal opportunity employer committed to diversity and inclusion.

We welcome applicants from diverse backgrounds and encourage them to apply.