Customer Relationship Manager Specialist

9 hours ago


Bengaluru, Karnataka, India Reliance Retail Full time

Job Title: Customer Relationship Manager

Reliance Retail, a leading retailer in India, is seeking a skilled Customer Relationship Manager to join its team. The ideal candidate will be responsible for managing customer relationships, enhancing customer satisfaction, and ensuring efficient CRM operations.

Responsibilities:


  • Develop and implement effective CRM strategies to enhance customer satisfaction and loyalty.
  • Manage and maintain customer databases to ensure data accuracy and security.
  • Coordinate with other departments to facilitate seamless customer interactions.
  • Analyze customer data to identify trends, preferences, and areas for improvement.
  • Generate and present reports on customer feedback, issues, and resolutions to senior management.
  • Work closely with stakeholders to align CRM activities with business goals and customer expectations.
  • Monitor and improve customer service processes to ensure a high-standard customer experience.
  • Handle customer inquiries and complaints efficiently, ensuring timely resolution and follow-up.


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