Operational Excellence Specialist
1 week ago
As an Operational Excellence Specialist at Infosys, you will play a vital role in managing day-to-day complex transactions. This position requires subject matter expertise on complex issues, ensuring Service Level Agreement (SLA) targets are met.
About the Role
We are seeking an experienced individual to join our team as an Operational Excellence Specialist. In this role, you will be responsible for preparing training plans and work instructions, training new hires, identifying opportunities for continuous process improvement, and utilizing your knowledge base to provide customer root cause analysis.
Key Responsibilities
* Manage day-to-day complex transactions with precision and attention to detail.
* Provide expert guidance on complex issues, ensuring timely resolution and minimal disruption to operations.
* Collaborate with cross-functional teams to ensure SLA targets are consistently met or exceeded.
* Develop and maintain comprehensive training plans, incorporating the latest industry best practices.
* Train new hires, equipping them with the skills and knowledge necessary to excel in their roles.
* Identify areas for process improvement and implement changes that drive efficiency and productivity.
Requirements
To succeed in this role, you will need:
* A strong background in operational excellence, with experience in managing complex transactions.
* Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
* Strong communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
* Proficiency in creating and maintaining detailed documentation, including training plans and work instructions.
What We Offer
In return for your expertise and dedication, we offer a competitive salary of $120,000 per year, a comprehensive benefits package, and opportunities for professional growth and development.
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