Senior Field Service Manager

3 weeks ago


Kolkata, West Bengal, India Danaher Full time
Job Summary

We are seeking a highly skilled Senior Field Service Manager to lead our field service organization in the India territory. This is a key role that will drive customer satisfaction and revenue growth.

About the Job

In this role, you will be responsible for managing Field Service Engineers (FSEs) assignments in the territory, ensuring timely delivery of customer support. You will also establish customized goals for the territory, forecast and implement scheduled activities, and manage service revenue and account receivables.

  • Direct and control the field service organization in a defined area.
  • Manage Field Service Engineer (FSE) assignments in the territory.
  • Establish customized goals for the territory.
  • Forecast and implement scheduled activities.
  • Responsible for service revenue and managing account receivables.

The ideal candidate will have previous experience in field service management and possess excellent leadership and communication skills. You should be able to leverage resources to provide quick solutions to breakdowns, thereby improving customer TAT.

Requirements

To succeed in this role, you should have:

  • Previous experience in field service management.
  • Excellent leadership and communication skills.

A plus if you possess experience in spare part optimization and talent management.

What We Offer

We offer a competitive salary of $120,000 per annum, with opportunities for growth and development within the company. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond.

About Danaher

Danaher brings together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges.



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