
Effective Team Manager
2 days ago
Job Title: Team Leader
We are seeking an experienced Team Leader to manage and lead teams of 10-15 members.
Key Responsibilities:
- Manage and lead teams of 10-15 members
- Oversee day-to-day operations and ensure seamless delivery of tasks
- Develop and implement strategies to improve key performance metrics such as Shrinkage, Attrition, AHT, NPS, and CSAT
- Present regular reports to senior management on MBR, QBR, and WBR
- Maintain strong communication skills in English (both written and verbal)
Requirements:
- Graduation is mandatory
- 5+ years of experience in BPO industry
- Proven track record of managing teams and improving key performance metrics
- Strong leadership and communication skills
What We Offer:
A competitive salary and opportunities for growth and development.
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