Retail Excellence Manager

1 day ago


Anantapur, Andhra Pradesh, India beBeeExcellence Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Retail Excellence Manager

Location: Mumbai

We're looking for a dynamic Retail Trainer to drive learning and development across our eyewear brand. In this role, you'll be responsible for building retail excellence by delivering impactful training programs to front-line teams, with a focus on sales performance, customer experience, product knowledge, and operational efficiency.

Key Responsibilities:

  • Design and deliver training programs focused on:-
    • Product knowledge (Eyewear, Accessories)
    • Customer service & experience
    • Sales techniques and upselling

Conduct in-person and virtual training sessions for retail staff, team leaders, and support roles.

Collaborate with Operations, HR, and Business Teams to identify training needs and performance gaps.

Regularly assess training effectiveness through assessments, on-floor observation, and performance metrics.

Develop digital training content (videos, decks, quizzes) for scalable learning.

Requirements:

  • Minimum 2-3 years of experience in training, preferably in retail, eyewear, fashion, lifestyle, or e-commerce.
  • Strong communication and presentation skills—both in-person and virtual.
  • Hands-on experience with retail operations, customer handling, and POS systems is a plus.
  • Comfort with virtual training tools, LMS platforms, and digital content creation.
  • Ability to connect with store teams and drive motivation and accountability.
  • Strong organizational, analytical, and follow-up skills.


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