Payment Solution Specialist

4 days ago

Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 50,00,000 - ₹ 1,99,99,999

Technical Support Engineer for Payment Solutions

We are seeking a skilled Technical Support Engineer to provide technical support to customers and 3rd party organizations integrating payment solutions into their POS payment infrastructure.

Key Responsibilities
  • Meet service level agreements with customers
  • Investigate technical issues reported by customers/integrators
  • Log and track the progress of each issue ensuring excellent customer communications
  • Collaborate with local and central teams to offer quick resolutions

You will lead customer support calls and meetings on technical issues and discussions, load terminals with software packages and key injection processes, and perform occasional customer site visits to support and participate in technical investigations.

The ideal candidate will have basic knowledge of network infrastructure and IoT, requirement analysis and workload estimates, and experience in JavaScript, XML, Linux, and DB.

You will manage workload and multiple activities by effectively balancing priorities and setting client expectations, deliver work tasks on time and to a consistently high standard, and demonstrate a creative approach to problem solving.

Required Skills and Qualifications
  • Basic knowledge of network infrastructure and IoT
  • Requirement analysis and workload estimates
  • Experience in JavaScript, XML, Linux, and DB
Benefits

This role offers a dynamic and supportive environment where you can grow and develop your skills.

What We Offer

In this role, you will have the opportunity to work with a variety of technologies and contribute to the development of new payment solutions.

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