
Student Support Professional
1 day ago
Job Overview
We are seeking a highly skilled and dedicated professional to drive student success through exceptional support services. This role is pivotal in fostering strong relationships with students and instructors, ensuring their satisfaction, and providing a seamless learning experience.
Key Responsibilities:
- Provide prompt and professional assistance to students via various communication channels.
- Collaborate with internal departments to resolve student concerns efficiently.
- Maintain accurate records of all student interactions and resolutions.
- Conduct follow-up activities to encourage course completion or renewal among inactive learners.
- Collect feedback from students and escalate issues when necessary.
- Employ problem-solving and time-management skills to resolve queries effectively.
- Utilize excellent verbal and written communication skills to engage with students.
Requirements:
- Bachelor's Degree (mandatory)
- 1–3 years of relevant experience in customer support, education, or service-oriented roles.
Skill Requirements:
- Excellent problem-solving and time-management abilities
- High levels of empathy and patience
- Strong team player with a proactive mindset
- Familiarity with basic Excel
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