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Tech Support Specialist

2 weeks ago

Indore, Madhya Pradesh, India beBeeApplication Full time US$ 60,000 - US$ 1,20,000
About This Role

This position involves serving as a liaison between clients and systems or applications, ensuring their smooth operation.

As an Application Tech Support Practitioner, you will be responsible for accurately defining client issues and designing resolutions based on your deep product knowledge.

The ideal candidate should possess exceptional communication skills and a strong understanding of network security protocols and technologies.

A minimum of 5 years' experience in SD Access Implementation is required. Additionally, a 15-year full-time education is necessary.

Key Responsibilities:
  • Act as a Subject Matter Expert (SME) in SD Access Implementation.
  • Collaborate with the team to deliver effective support.
  • Engage with multiple teams and contribute to key decisions affecting service delivery.
  • Provide solutions to problems for your immediate team and across teams.
Technical Skills:
  • Proficiency in SD Access Implementation.
  • Experience with Cisco Wireless technologies, including configuring and managing wireless LAN controllers.
  • Familiarity with Cisco's Digital Network Architecture for managing wireless networks.
  • Diagnosing and fixing wireless performance issues, interference, and configuration.
  • Managing wireless network projects from planning to deployment.
Additional Requirements:
  • A minimum of 5 years' experience in SD Access Implementation is necessary.
  • A 15-year full-time education is required.