Technical Support Executive Opportunity
5 days ago
We are seeking an exceptional Tech Support Specialist to join our team. This role is ideal for individuals who thrive in fast-paced environments and possess excellent problem-solving skills.
Key Responsibilities:
- Provide top-notch technical support to customers via phone, email, or chat.
- Troubleshoot complex issues with ease, utilizing SOP documents and analytical skills.
- Familiarize yourself with support methodologies, case lifecycles, and analytical tools.
- Collaborate with colleagues to ensure seamless issue resolution and customer satisfaction.
- Stay up-to-date with the latest technologies and software applications.
Requirements:
- 1-4 years of experience in a similar role.
- Excellent communication and typing skills (60-80 WPM).
- Knowledge of ticketing tools, ITIL, and Google Workspace.
- A minimum of 15 years of regular education.
- Flexibility to work night shifts and rotation shifts.
- Strong analytical and problem-solving skills.
Benefits:
- Growth opportunities within a dynamic organization.
- A supportive team environment that encourages collaboration and innovation.
- A competitive salary and benefits package.
- Professional development and training programs.
How to Apply:
- Create a profile on our registration portal.
- Select
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