Enterprise Systems Optimization Lead

2 days ago


Erode, Tamil Nadu, India beBeeBusiness Full time ₹ 10,00,000 - ₹ 15,00,000

About Onit:

We are a global leader in enterprise workflow solutions for various departments.

Job Summary:

This is a Senior Business Applications Administrator role specializing in Planhat and Salesforce Service Cloud systems.

Key Responsibilities:

  • Ensure secure access, accurate data, and optimized workflows across all platforms.
  • Develop platform roadmaps that drive adoption and process efficiency.
  • Automate and integrate systems to reduce manual work and improve accuracy.
  • Enable teams to confidently use tools to improve customer outcomes.
  • Maintain system health to ensure reliability, performance, and compliance.

Required Qualifications:

  • 5–8 years in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud and/or Planhat.
  • Proven record of engaging stakeholders and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.

Preferred Qualifications:

  • Salesforce Admin or Service Cloud Consultant certification.
  • Experience integrating platforms with analytics/reporting tools.
  • Background in Customer Success or Support operations.

Detailed Job Description and Requirements available upon request.

Please apply if you have the necessary qualifications and experience.



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