
Senior Customer Advocate
1 week ago
We're seeking a dedicated professional to fill a crucial role.
Key Responsibilities:- Effectively resolve customer complaints to enhance satisfaction levels.
- Analyzing root causes of complaints to prevent recurrence and presenting findings at relevant forums.
- Ensuring fair outcomes for customers and maintaining orderly financial market operations.
- Serving as an internal voice of the customer, identifying areas of concern from complaints and presenting them to senior management.
This critical role involves overseeing and managing customer grievances and complaints within the retail banking segment.
Requirements:- A bachelor's degree in Law, Finance, Economics, Business Administration, or a related field.
- Masters degree, MBA, LLM, MPA, or equivalent from a reputable institution.
- Specialization in Risk Management, Public Policy, or Governance is advantageous.
We value our employees and strive to create a culture where everyone feels respected and their opinions matter.
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