Experienced Customer Advocate

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Experience Champion

We're seeking a skilled Customer Experience Executive to join our team.

  • Deliver exceptional support, advocate for customers, and dive into problem-solving.
  • Analyze product issues, report insights, and update internal systems with customer feedback.
  • Collaborate, innovate, and communicate effectively with the team.

Key Responsibilities:

  • Provide quality responses to every customer query.
  • Tune in to customer needs and guide them through feature usage.
  • Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Regularly update internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and innovate by sharing feature requests and clever workarounds with the team.
  • Inform customers about new features and functionalities as soon as they're available.
  • Follow up with customers to ensure everything is running smoothly on their end.
  • Collect feedback directly from customers and share these insights with Product, Sales, and Marketing teams to drive innovation and improvement.

Requirements:

  • Bring Your Experience: Have at least 2 years in a customer-facing role.
  • Versatile Support: Ready to tackle it all? You'll be handling calls, chats, and emails.
  • Customer-Centric Approach: We're all about our customers—you should be too.
  • Tech-Savvy: Familiar with help desk software and remote support tools?
  • Communication Pro: Strong communication and problem-solving skills are a must.
  • Juggle Like a Pro: You'll need to multitask in our fast-paced environment.

Life at slice:

We offer a range of benefits to support your well-being and success, including competitive salaries, extensive medical insurance, flexible working hours, tailored vacation & leave policies, a reward system that celebrates hard work and milestones, learning and upskilling opportunities, good food, games, and a cool office to make you feel like home.

We believe in equality and are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law.

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