Customer Relationship Professional

1 day ago

Belgaum, Karnataka, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 80,00,000
Customer Relationship Professional

We are seeking a seasoned customer relationship professional to drive growth and success through exceptional customer service and support.

Key Responsibilities:

  • Develop and maintain strong, long-term relationships with customers through proactive communication and follow-up.
  • Understand customer needs and preferences, offering tailored solutions that meet their requirements.
  • Identify opportunities to increase revenue through cross-selling and upselling.
  • Manage customer data and activity records accurately using CRM systems.
  • Address customer queries and complaints promptly, ensuring high levels of satisfaction.
  • Stay informed about new products and services, as well as industry trends and best practices.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in customer-facing roles with a track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities.
  • Proficiency in using CRM software and other sales tools.
  • Knowledge of industry trends and best practices in customer relationship management.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

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