Order Management Specialist

1 week ago

Lucknow, Uttar Pradesh, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Snow Business Analyst OM

Overview:

The primary goal of this position is to act as the link between stakeholders, product managers, and the implementation team. We are seeking a highly skilled Business Analyst to join our team in the capacity of Order Management.

Key Responsibilities:

  • Collaborate with product owners and vendors to maintain backlog and ensure solutions align with ServiceNow best practices.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on ServiceNow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.

Requirements:

  • 6+ years hands-on experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
  • Strong expertise in Order Management, especially the data model.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into ServiceNow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
  • Experience in large-scale transformation projects is a plus.
  • Good knowledge of Agile/SCRUM methodologies.

Preferred Skills:

  • Domain Knowledge: Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).
  • Soft Skills: Strong workshop facilitation and demo presentation skills, excellent written and verbal communication in English, adaptable to different audiences.

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