Call Quality Expert

1 day ago

Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 15,00,000

At 30 Sundays, we're revolutionizing the couple vacation experience. As a travel company based in Gurugram, we create unforgettable vacations exclusively for couples.

Job Description

Quality Call Specialist Role

The Quality Call Specialist plays a vital role in ensuring effective customer interactions with our sales executives.

  • Evaluate recorded sales calls against quality standards.
  • Identify strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Prepare feedback reports and share insights with the Training & Development team.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitor feedback implementation and update evaluation criteria as needed.
  • Provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance.

Key Responsibilities:

  1. Evaluate call recordings to ensure they meet quality standards.
  2. Assess the effectiveness of sales conversations in achieving desired outcomes.
  3. Develop and deliver training programs to enhance sales skills.
  4. Work closely with sales teams to implement process improvements and best practices.
  5. Continuously monitor and evaluate the impact of training initiatives.

Requirements

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

What We Offer:

  • A dynamic work environment that fosters growth and development.
  • Opportunities to collaborate with experienced professionals.
  • Access to ongoing training and professional development programs.

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