Senior Customer Service Representative

5 days ago


Pune, Maharashtra, India beBeeRetention Full time ₹ 6,00,000 - ₹ 7,20,000
Job Title: Senior Customer Retention Executive

Location: Camp, Pune

Experience Required:

  • Minimum 5 Years in International BPO (US/UK Process)

Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives

About the Role

We are hiring a senior customer retention professional with high-level international calling experience.

This role is ideal for someone with a strong background in voice process roles, outbound tele-calling, and client retention.

The successful candidate will have excellent communication skills, a confident US/UK accent, and proven international BPO experience.

Key Responsibilities:

  1. Make high-value outbound retention calls using a consultative, customer-first approach.
  2. Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
  3. Deliver premium service quality with empathy and professionalism.
  4. Accurately document all customer interactions in CRM and call documentation systems.
  5. Achieve and exceed daily, weekly, and monthly retention and conversion targets.
  6. Collaborate with internal teams to ensure seamless customer success and retention.

Required Skills & Qualifications

Minimum 5 years of international BPO/call center experience, preferably in voice process (US/UK) roles.

Proven expertise in customer retention, client retention, and outbound telecalling.

Excellent communication with neutral/US/UK accent.

Strong persuasion, negotiation, and objection-handling skills.

Confident, empathetic, and target-driven professional.



  • Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service Representative">This is a full-time on-site role for a Customer Service Representative located in Pune. The Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing customer support, and maintaining high levels of customer satisfaction.The specialist will also be...


  • Pune, Maharashtra, India A Business Studio Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionA Business Studio is your trusted partner for premium outsourcing solutions. We specialize in optimizing processes, enhancing efficiency, and driving growth for businesses across diverse industries. By handling the details, we allow you to focus on your core business goals. Connect with us today and experience the power of strategic...


  • Pune, Maharashtra, India beBeeOpportunity Full time ₹ 29,000 - ₹ 37,000

    Job Title: Customer Service Representative We are seeking a highly skilled and motivated Customer Service Representative to join our team. Primary Responsibilities: Respond to customer inquiries in a professional and courteous manner. Resolve customer complaints in a timely and efficient manner. Maintain accurate records of customer interactions. ...


  • Pune, Maharashtra, India Enhanceplus consultant Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.You will be required to respond to customers' queries and resolve them as soon as...


  • Pune, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title:A Customer Service Representative is required to handle customer inquiries and provide timely resolutions.


  • Pune, Maharashtra, India beBeeCustomerService Full time ₹ 2,60,000 - ₹ 5,20,000

    About the Role:The Customer Service Representative will be responsible for handling customer inquiries, resolving issues and providing information about our products and services. This role requires excellent communication skills, problem-solving abilities and a customer-centric approach.


  • Pune, Maharashtra, India beBeeCustomerService Full time

    Job Title: Customer Service RepresentativeThe role of a Customer Service Representative is crucial in ensuring that customers have an exceptional experience with our organization.Responsibilities:Phone Call Management: Respond to incoming phone calls from customers, address their concerns, and resolve issues in a timely manner.Sales Information Coordination:...


  • Pune, Maharashtra, India First Phoenics Solutions Full time US$ 4,000 - US$ 8,000 per year

    Job Title: Customer Service Representative (International Voice Process)Location:Cybercity, Magarpatta, PuneShift:6:30 PM to 3:30 AM ISTJob Summary:We are seeking dynamic individuals to join our team as Customer Service Associates/Executives/Representative. The role involves providing exceptional customer service support in a fast-paced international contact...


  • Pune, Maharashtra, India beBeeCustomer Full time ₹ 8,000 - ₹ 8,500

    Customer Service Representative Position OverviewWe are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service through email, chat, or phone.Key Responsibilities:Respond promptly and professionally to customer inquiries and concerns...


  • Pune, Maharashtra, India Avalanche High-Tech Enterprise Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform integrating recruitment services, IT solutions, and product development. Our platform connects employers with the right candidates through advanced tools and algorithms for an efficient recruitment process. We offer a range of IT services including system integration, cloud...