Senior Customer Service Representative
7 days ago
Location: Camp, Pune
Experience Required:
- Minimum 5 Years in International BPO (US/UK Process)
Salary Range: ₹5 – 6 LPA + PF, ESIC, Insurance & Incentives
About the Role
We are hiring a senior customer retention professional with high-level international calling experience.
This role is ideal for someone with a strong background in voice process roles, outbound tele-calling, and client retention.
The successful candidate will have excellent communication skills, a confident US/UK accent, and proven international BPO experience.
Key Responsibilities:
- Make high-value outbound retention calls using a consultative, customer-first approach.
- Engage, retain, and build trust with clients by addressing concerns and offering tailored solutions.
- Deliver premium service quality with empathy and professionalism.
- Accurately document all customer interactions in CRM and call documentation systems.
- Achieve and exceed daily, weekly, and monthly retention and conversion targets.
- Collaborate with internal teams to ensure seamless customer success and retention.
Required Skills & Qualifications
Minimum 5 years of international BPO/call center experience, preferably in voice process (US/UK) roles.
Proven expertise in customer retention, client retention, and outbound telecalling.
Excellent communication with neutral/US/UK accent.
Strong persuasion, negotiation, and objection-handling skills.
Confident, empathetic, and target-driven professional.
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