Software System Support Specialist

3 days ago

Surat, Gujarat, India beBeeSoftware Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist Job Description

About Our Company:

We are an integrated software system that helps businesses minimize costs through automation, accounting, and compliance tools. We provide valuation services for founders to determine their company's valuation for fundraising and ESOP issuance.

We are seeking a highly-driven Technical Support Specialist to join our team. This role will provide technical support to users and create instructions for internal use on our software system.

Key Responsibilities:

  • Developing Support Articles on software features for clients
  • Creating Instruction Manuals for internal use
  • Designing and implementing system guides for internal and external use
  • Assisting in the preparation of details for developing new features
  • Liaising with different teams concerning product development or project details
  • Handling ad hoc assignments as required

Requirements:

  • Bachelor's degree in Finance, Accounting, Management, or Business Administration
  • 1 year of experience in software/product-related roles (preferred)
  • Analytical skills with attention to detail
  • Good command of written and spoken English
  • Strong report writing and research skills
  • Excellent interpersonal, communication, and analytical skills
  • Independent, self-motivated, responsible, and diligent
  • Passion for software products and researching newest technology
  • Able to work independently and meet deadlines
  • Able to handle remote work and set own deadlines
  • Proficient in Excel & Word

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive salary and benefits package

How to Apply:

Please submit your application, including your resume and cover letter, to us.

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