Customer Service Representative
2 weeks ago
About the Role: As a Voice Specialist at Tata Consultancy Services, you will be responsible for handling customer inquiries and resolving issues in a professional and courteous manner.
Key Responsibilities:
- Respond to customer calls and emails in a timely and efficient manner
- Resolve customer complaints and concerns through effective communication and problem-solving skills
- Work collaboratively with internal teams to ensure seamless customer service
- Maintain accurate records of customer interactions and feedback
Requirements:
- Excellent communication and interpersonal skills
- 1-6 years of experience in a contact centre or customer service role
- Ability to work in a fast-paced environment and meet performance targets
- Strong listening and empathy skills
Benefits:
- A competitive salary range of ₹4.5 lakhs - ₹9 lakhs per annum
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
About TCS: Tata Consultancy Services is a global IT leader with over 614,000 employees across 55 countries. We offer a wide range of services across various industries, including aerospace, BFS, insurance, and more. As one of India's largest equal opportunity employers, we welcome applications from diverse candidates.
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