Customer Service Representative
2 days ago
We are looking for a dedicated and customer-focused individual to join our team as an Ecom Customer Service Representative. This role is ideal for someone who is passionate about fashion and delivering exceptional customer experiences.
Key Responsibilities:- Provide prompt and courteous assistance to customers via various communication channels.
- Address customer inquiries, concerns, and issues with empathy and professionalism, aiming for first-contact resolution.
- Stay well-informed about Mintobay's clothing collections, promotions, and policies to provide accurate and helpful information to customers.
- Assist customers with order placement, tracking, modifications, cancellations, and returns in accordance with company policies.
- Collect and report customer feedback, suggestions, and complaints to improve the overall customer experience.
- A genuine passion for providing exceptional customer service and a strong desire to assist customers.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- The ability to empathize with customers' concerns and provide appropriate solutions.
- Strong problem-solving skills and the ability to think critically to resolve customer issues.
- Prior experience in customer service or a related field is preferred but not mandatory.
Mintobay offers a competitive salary of approximately 2-3 Lacs per annum, depending on experience and qualifications. If you are a friendly, empathetic, and solution-oriented individual with a passion for fashion and exceptional customer service, we encourage you to apply and be part of our growing success in the fashion industry.
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