Service Operations Manager

1 week ago


Dombivli, Maharashtra, India beBeeOperations Full time ₹ 15,00,000 - ₹ 25,00,000

We are seeking a highly skilled and experienced Service Operations Manager to join our team. This key role is responsible for leading and managing service operations for press part tooling customers.

Key Responsibilities:
  • Lead Service Operations:
  • Manage service operations for press part tooling customers, ensuring timely execution of AMC (Annual Maintenance Contracts).
  • Customer Satisfaction:
  • Resolve customer complaints with a proactive and solution-oriented approach.
  • Cross-Functional Coordination:
  • Coordinate across departments for smooth service delivery.
  • Team Guidance:
  • Guide and mentor service engineers and technicians.
  • Continuous Improvement:
  • Maintain service documentation and performance reports, driving continuous improvement in service quality and customer satisfaction.
About the Role:
  • This position requires leadership and team management skills, with 8–10 years of experience in Pharma Engineering / Tooling industry.
  • The ideal candidate should have strong technical support capabilities and effective communication and customer relationship skills.
Requirements:
  • Bachelor's degree in Mechanical Engineering or a related field.
Responsibilities:
  • Ensure compliance with pharma engineering standards and safety protocols.
  • Collaborate with sales and R&D teams for customer feedback and product enhancements.
  • Manage vendor relationships and third-party service providers.
Skill Requirements:
  • Strong leadership and team management skills.
  • Excellent troubleshooting and technical support capabilities.
  • Experience in handling audits and regulatory compliance.
  • Effective communication and customer relationship skills.

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