Certifications Program Specialist

3 weeks ago


Bengaluru, Karnataka, India Oracle Full time

**About the Role:**

Career Level - IC2

We're seeking a highly skilled Certifications Program Specialist to join our Oracle Certification Program Operations team.

Key Responsibilities:

  • Provide timely and quality customer support via email for pre/post-certifications queries.
  • Manage complex and critical requests, and escalations received from customers.
  • Work on multiple tools and systems to manage the certification program.
  • Analyze the root causes of issues to provide complete resolutions.
  • Compile daily, monthly, quarterly, and ad-hoc analysis and reports to support the certification program.
  • Work with team members to fulfill certification support requirements and ensure joint success.
  • Perform various audits to support the certification program.
  • Participate in testing activities to ensure the effectiveness and functionality of certification-related systems and processes.

Required Qualifications:

  • Bachelor's degree in business administration, communications, or a related field.
  • Previous experience in a customer support role or similar domain, preferably in a certification or education-related industry.
  • Good command over written English with excellent comprehension and communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Able to self-manage, prioritize, execute, collaborate, and deliver on assigned tasks.
  • Able to think out of the box with a positive attitude towards the workplace and understand customer issues.


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