Certification Program Director
2 weeks ago
This role is responsible for facilitating the end-to-end exam development process, including continuous reviews and health checks, to ensure the exams are of the highest quality and meet the needs of our customers. The Certification Program Manager will work closely with geographically distributed product and training teams to continuously enhance and upgrade question pools, as well as manage infringement investigations and customer escalations.
Key Responsibilities
- Conduct exam efficacy reviews and health checks
- Curate practice exams and help build them
- Publish/republish exams
- Liaise with product and training teams for continuous enhancements/upgrades to question pools
- Solve customer escalations and manage infringement investigations
Requirements
- Training and Instructional Design background
- Understanding of Bloom's Taxonomy
- Experience in conducting Job Task Analysis
- Experience in the Certification industry
- Understanding of Certification development standards and models
- Exceptional writing, editing, and proofreading skills
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